Yes, that’s correct. LiveChat, a popular live chat and customer service platform, has rebranded to Text.com. The company announced the rebrand on August 4, 2023, citing a desire to better reflect its expanded focus on messaging and customer engagement.
Text.com will continue to offer LiveChat’s core features, such as live chat, chatbots, and customer messaging. However, the company will also focus on developing new features and integrations that support messaging across a wider range of platforms, including WhatsApp, Facebook Messenger, and Instagram.
The rebrand comes at a time when messaging is becoming increasingly important for businesses of all sizes. According to a recent study by Statista, over 80% of businesses now use messaging to communicate with customers.
Text.com is well-positioned to capitalize on this trend, given its expertise in messaging and customer service. The company has a large and growing customer base, including over 20,000 businesses in over 150 countries.
The rebrand is also a sign of Text.com’s ambition to become a leader in the broader customer engagement market. The company is investing heavily in new features and integrations, and it is also expanding its sales and marketing team.
It remains to be seen how the rebrand will impact Text.com’s business in the long term. However, the company has a strong foundation to build on, and it is well-positioned to capitalize on the growing trend of messaging-based customer engagement.