OTRS is an open source trouble ticket system for easily managing support requests in a multi-agent interface.
The application can auto-convert e-mails into tickets (e-mail piping) which “eliminates the need of using the web interface” for customers.
OTRS is used by large organizations like Opera, MySQL AB, BitDefender, Suse & has very nice features like:
- transfer of tickets between agents
- auto-calculation of hours worked on a ticket
- powerful reporting
- canned responses
- multilanguage support
- themable web interface
- role-based user management
- & much more..
OTRS is built with Perl & can work with different databases (e. g. MySQL, PostgeSQL, Oracle, DB2 and MSSQL).
If the name of this post turned you off, I don’t blame you, what’s fun about flow charts? If your’e still reading this, you’re nuts, because honestly, what’s fun about flow charts?
But seriously, from time to time whether for school, for personal projects, or for work, flow charts are visually appealing to many and offer a clearer view than perhaps a report detailing the same information. So in order to get people on board with visually appealing processes, you need an application that works exactly to that point and that application is Lovely Charts.
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Every now and again we find ourselves a little bit bored. Not quite knowing what to do. If only we had something to keep us occupied on a rainy Sunday afternoon. Well luckily for you, you have the internet. And that means you can access instructables.com – a website dedicated to giving you great projects and letting you submit your own for others.
There are several categories as you can see from the screenshot. Projects range from making your own office greenhouse to building a light up, LED word clock that literally tells you the time. Each guide comes with numerous pictures and detailed instructions. Often, if it’s related to technology, and more specifically coding or programming, then the guide creator will upload all the necessary files for you along with the guide.
So if you’re bored and want something to do. Or if you want to mod things around your home so they’ll work ten times better – check out instructables.com .
